Scaler Technologies_
    [01]_RECALL

    Optometry Practices: Unanswered Calls Are Patients Going to LensCrafters.

    Optometrists and their staff are in exam rooms — not answering phones. Patients calling to book an eye exam or ask about new frames don't wait; they call another practice or go straight to a retail chain. Recall texts back every missed caller within 60 seconds, qualifies the visit need, and books the appointment while you're completing an exam.

    Free scoping consult

    See what it would recover

    Tell us where to reach you and we'll show you exactly how it'd work — no cost, no pressure.

    An optometry practice recovering 5 additional patient calls per week through Recall adds $6,000–$16,000/month in exam and eyewear revenue.

    Based on average optometry visit and eyewear values. Results vary by practice and patient mix.

    [02]_The missed-call cost

    Each missed optometry call is a potential patient visit plus eyewear purchase going to a competitor.

    • 01An optometry visit plus eyewear averages $300–$800. A missed call is the exam and the frame sale lost.
    • 02Patients with expiring insurance benefits call 2–3 practices and book with the first to respond.
    • 03A practice missing 5 new-patient calls per week loses 20+ opportunities per month — $6,000–$16,000/month in recoverable revenue.
    • 04Practices with automated text-back capture 35–55% of missed callers as booked patients.
    [03]_How it works

    Live in days, not months.

    01

    Detect

    Recall detects every unanswered inbound call — ring-out, voicemail, or decline.

    02

    Text Back

    A professional text goes to the caller within 60 seconds on behalf of your practice.

    03

    Qualify

    The AI asks about the reason for the visit, insurance, and preferred appointment times.

    04

    Book

    Exams and consultations are confirmed automatically. Full context logged for your front desk.

    [04]_What changes

    Capture every patient — even during back-to-back exam days.

    • 60-second text-back captures patients before they call LensCrafters or another practice.
    • Insurance verification prompts and vision plan qualification in the initial exchange.
    • Handles annual exam bookings, urgent vision concerns, and contact lens inquiries.
    • HIPAA-aware messaging throughout the automated exchange.
    • Integrates with major optometry scheduling and EHR systems.
    [05]_FAQ

    Questions, answered.

    Yes — the qualification flow routes routine exams, contact lens appointments, urgent vision concerns, and eyewear inquiries to appropriate slots.

    The initial text exchange is configured to avoid PHI collection. Health information is handled with HIPAA-appropriate protocols.

    Yes — Recall integrates with major optometry EHR and scheduling systems including Eyefinity, RevolutionEHR, and others.

    Most optometry practices are live within 48–72 hours of onboarding.
    [07]_Other industries we cover

    Book a free scoping call.

    Twenty minutes, no pitch deck. We'll map exactly how this would run for your business and what it'd recover. Prefer to read more first? See Recall.

    Free scoping consult

    See what it would recover

    Tell us where to reach you and we'll show you exactly how it'd work — no cost, no pressure.