Your software department. No build fee. You own everything. One quarter at a time.
We design and build your first system inside Quarter 1 — no separate build fee, just a small reservation credited straight to that invoice. Then we run it, extend it, and keep it current. Ownership transfers to you at the end of Quarter 1, unconditionally. Every quarter after that renews on its own — 30 days' notice to leave, no 24-month contract underneath it.
Four tiers. Same shape, different lane count.
Run
$6,300 per quarter
$750 reservation fee — one-time, fully credited to your Quarter 1 invoice
- Lane
- ½ lane — shared queue
- Fits
- $1–3M revenue, one system
- Included Quarter-1 build
- One system, ~$8k retail-equivalent
- What ships per Operating Quarter
- Break-fix + minor changes, kept current
- Cadence / reporting
- Quarterly health report
- SLA (P1 response)
- Next business day
Operate
$11,700 per quarter
$1,000 reservation fee — one-time, fully credited to your Quarter 1 invoice
- Lane
- 1 lane — dedicated WIP slot
- Fits
- $3–10M revenue, an operation that keeps changing
- Included Quarter-1 build
- Up to ~$25k retail-equivalent
- What ships per Operating Quarter
- 2–3 meaningful items
- Cadence / reporting
- + biweekly working call, quarterly operating review
- SLA (P1 response)
- 4 business hours
Embedded
$19,500 per quarter
$1,500 reservation fee — one-time, fully credited to your Quarter 1 invoice
- Lane
- 3 lanes — parallel WIP slots
- Fits
- $5–10M+, no internal tech function
- Included Quarter-1 build
- Up to ~$50k retail-equivalent
- What ships per Operating Quarter
- Continuous roadmap, 5–8+ items
- Cadence / reporting
- + named ops lead, weekly update, quarterly exec review
- SLA (P1 response)
- 2 business hours + after-hours escalation
Enterprise
- Lane
- Custom — sized to scope
- Fits
- $10M+ revenue, multi-entity, multi-system, or compliance-heavy operations
- Included Quarter-1 build
- Scoped individually — the existing Custom Build / Operating System ladder
- What ships per Operating Quarter
- Custom roadmap, dedicated pod
- Cadence / reporting
- Named engagement lead + executive sponsor
- SLA (P1 response)
- Negotiated in the MSA
Annual prepay — 4 quarters, 10% off, opt-in only, never required.
How a lane works.
Delivery capacity is sold as a lane — a Kanban-style work-in-progress cap, not an hours pool. You get a shared backlog where you can queue any number of requests, any time, in whatever order you want. A lane means: this many items are being actively worked on right now, start to finish, before the next one starts.
- 01A small fix clears in days.
- 02A new workflow takes one to three weeks.
- 03A whole new system — like the one included in Quarter 1 — consumes most of a quarter for one lane.
- 04That's why what ships is promised per quarter, never as a monthly hour count.
Queue anything, any time, in whatever order matters to you. No limit on what's waiting.
This many items are being actively worked, right now, start to finish, before the next one starts. Reviewed by a Scaler-side lead before it ships.
Live in your systems. The next item from the backlog moves into the lane.
A shared queue. Fits one system that mostly needs to stay current.
A dedicated WIP slot. One item moves at a time, always yours.
Three tracks move in parallel — for an operation with no internal tech function.
Sized to the engagement — past three lanes it's usually not a lane problem anymore.
What this replaces.
Most businesses that reach this page have already been quoted $25–50k upfront for a build and walked away. Here's what the alternatives actually cost, and what you get for it.
| Instead of | Upfront | Monthly | Commitment | What you actually get |
|---|---|---|---|---|
| Hiring an ops/automation person | — | $9–12k | Indefinite | One person, one skill set, three months to ramp |
| A fractional CTO | — | $8–12k | Usually annual | Advice — you still have to find someone to build it |
| An agency build, then maintenance | $25–50k | $1–3k | Project + ongoing | A build, then break-fix. Nobody owns the outcome. |
| MSP managed contract | Varies | ~$9,250 avg | Usually annual | Keeps IT alive. Never touches your workflows or AI. |
| Scaler Operating Partner | No build fee | from $2,100 | One quarter | The build, the running, the improvements — and you own all of it |
What's included — and what isn't.
- Your first system, designed and built in Quarter 1 — no separate build fee, just the small credited reservation
- A work-in-progress lane sized to your tier — queue unlimited requests, worked one at a time in priority order
- Full ownership of code, infrastructure and IP, transferring to you unconditionally at the end of Quarter 1
- Quarterly health reporting at every tier, plus a biweekly working call and a named ops lead at Operate and Embedded
- SLA-backed response times matched to your tier, with after-hours escalation at Embedded
- Auto-renewal one quarter at a time — 30 days' notice to leave, no 24-month contract underneath it
- Optional annual prepay for 10% off — opt-in only, never required
- Net-new major builds beyond the tier's included cap — those are scoped separately
- End-user helpdesk, laptops, networks, and M365 — that's your IT provider's job, and we work alongside them
- Staffing or BPO labor
- Anything requiring on-site presence
Software licences and model/API usage are billed at cost — no markup.
Questions, answered.
Reserve your Quarter 1 build slot.
Tell us where you fit — Run, Operate, Embedded, or Enterprise — or book a call and we'll tell you honestly which tier is right, no generic rate card.