Rehab Clinics: Every Unanswered Referral Call Is a Patient Going to Your Competitor.
Physician referrals and self-referred patients call rehab clinics with narrow scheduling windows — if you're in a treatment session and miss the call, they call the next clinic on the referral list. Recall texts back the missed caller within 60 seconds, qualifies the referral, and books the initial evaluation — while you're with your current patient.
A rehab clinic recovering 4 additional referrals per week through Recall adds $24,000–$36,000/month in additional plan-of-care revenue.
Based on average PT plan of care values and completion rates. Results vary by clinic and specialty.
Each missed rehab referral call is a patient who may generate 12–30 visits at $150–$300 each.
- 01A post-surgical PT patient completing a full plan of care generates $1,800–$9,000 in visit revenue. A missed initial call is the whole plan of care lost.
- 02A rehab clinic missing 4 referral calls per day loses 20 new patient opportunities per week.
- 03At a 45% booking rate and $3,000 average plan of care value, that's $27,000/week in recoverable revenue.
- 04Patients with physician referrals are typically working with an 'I need to call someone today' mentality — speed of response determines which clinic gets the patient.
Live in days, not months.
Detect
Recall detects every unanswered inbound call — ring-out, voicemail, or decline.
Text Back
A professional text goes to the caller within 60 seconds on behalf of your clinic.
Qualify
The AI asks about the referring physician, diagnosis, insurance, and preferred evaluation times.
Book
Initial evaluations are confirmed automatically. Full intake context logged for your clinical staff.
Capture every referral — even when your entire team is in a treatment session.
- 60-second text-back keeps the referral alive before the patient calls another clinic.
- AI qualification captures physician referral info, diagnosis, and insurance before intake.
- HIPAA-aware messaging — no PHI collected in the initial automated exchange.
- Works for PT, OT, speech therapy, and multi-specialty rehab clinics.
- Integrates with your scheduling system or EMR.
Questions, answered.
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Book a free scoping call.
Twenty minutes, no pitch deck. We'll map exactly how this would run for your business and what it'd recover. Prefer to read more first? See Recall.